If you have any worries, concerns or further questions, please contact us viathe chat feature at below
If you haven’t received your tickets via email within two hours of completing your transaction,please check the following:
Inbox, junk and spam folders for an email from our official ticket provider Eventbrite
That your business email IT system is blocking the email
Your email inbox is full
You accidentally deleted it or it’s buried under lots of emails
If you cannot find your tickets on the day, we would advise coming to the event as soon as itopens and we will check our ticketing system manually for you at the entrance, however the wholeparty that you purchased tickets for will have to be present.
Tickets will be available from our ticket page prior to the event and will only be available to purchaseon the day if the event hasn’t sold out. Please note, the door price will be moreexpensive than our online final release ticket.
First Release tickets are discounted tickets that are available from the event’s initial launch.These do get more expensive as time goes on, so we advise purchasing your tickets as early as possible.Please note, these are only available whilst stocks last.
Unfortunately, due to policy, tickets are non-refundable unless the event is cancelled by us prior to opening.You are, however, welcome to sell/give your tickets to a friend or family member.
If the event is cancelled due to force majeure, including COVID-19 and government guidance,tickets will not be refunded but alternative dates will be offered.
The name on the ticket is virtually irrelevant, as long as the ticket’s bar code scans successfully.Please, however, be aware of ticket scammers and we do not recommend purchasing ticketsfrom anyone other than our official website.
We do not take any responsibility for tickets that do not scan successfully upon entry.
No, this is an over 18 festival
YOU CAN ONLY FILM ON YOUR MOBILE PHONE WHICH SHOULD NOT BE USED FOR COMMERCIAL PURPOSES.